South Whitehall insurance company settles fair housing complaint

By: Michelle Merlin

Published: April 3, 2017

A South Whitehall Township insurance company, saying it was a “misunderstanding,” resolved a fair housing complaint about minority callers who requested quotes for homeowners insurance.

Arbor Insurance Group will volunteer to help first-time homebuyers as part of the agreement with the Housing Equality Center of Pennsylvania, a nonprofit based in Fort Washington, according to a press release.

The agreement, which included Arbor’s denial of wrongdoing, arose from a Housing Equality Center investigation that alleged that from August 2012 to October 2014, an Arbor agent didn’t give homeowners insurance quotes to African-American and Hispanic callers who declined to provide their Social Security number, the press release said.

White callers, however, did not have to provide their Social Security number to obtain a quote, the press release said.

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