Eastern PA COC Request for Proposals: Call Operator for Coordinated Entry System

RFP Date of Issue: June 20, 2017

RFP Due Date: July 20, 2017

The US Department of Housing and Urban Development’s Continuum of Care (CoC) Program is designed to promote a community-wide commitment to the goal of ending homelessness; to
provide funding for efforts by nonprofit providers, States, and local governments to quickly rehouse homeless individuals, families, persons fleeing domestic violence, and youth while minimizing the trauma and dislocation caused by homelessness; to promote access to and effective utilization of mainstream programs by the homeless; and to optimize self-sufficiency among those experiencing homelessness.

The Eastern Pennsylvania Continuum of Care is comprised of five Regional Homeless Advisory Boards (RHABs) that identify local homeless issues, coordinate planning for projects, identify needs, and develop strategies and priorities to end homelessness in the local area.

Each RHAB is responsible for operationalizing the policies adopted by the CoC by working with their community to address and end homelessness locally. The five RHABs and the respective counties served by each RHAB are as follows:

  • RHAB 1 (South Central) – Adams, Bedford, Blair, Cambria, Centre, Franklin, Fulton, Huntingdon, Somerset
  • RHAB 2 (Lehigh Valley) – Lehigh, Northampton
  • RHAB 3 (Central Valley) – Columbia, Cumberland, Juniata, Lebanon, Mifflin, Montour, Northumberland, Perry, Schuylkill, Snyder, Union
  • RHAB 4 (Northern Tier) – Bradford, Clinton, Lycoming, Sullivan, Susquehanna, Tioga, Wyoming
  • RHAB 5 (Pocono) – Carbon, Monroe, Pike, Wayne

The Eastern Pennsylvania Continuum of Care’s housing crisis response system denotes all the services and housing available to persons who are at imminent risk of experiencing literal homelessness and those who are homeless. Beginning in January 2018, the CoC’s Coordinated Entry System (CES) will coordinate access, assessment and referral into the housing crisis response system for all households and populations. CES will also attempt to divert households from entering shelter if possible. Diversion is a strategy that prevents homelessness for people seeking shelter by helping them identify immediate alternate housing arrangements and, if necessary, connecting them with services and financial assistance to help them return to permanent housing.

Consumers will have the opportunity to access the CES through either a toll-free Call Center or through designated Access Sites in each region (consumers will choose one or the other, not both). While all HUD-funded programs will be required to receive referrals from CES, all local housing and service providers will be encouraged to participate in order to maximum the efficient and effective use of all community resources to end homelessness. Coordinated Entry System client data will be entered, managed, saved and analyzed by the CoC’s Homeless Management Information System (HMIS).

Questions regarding the Eastern PA CoC CES Call Center RFP will be posted and responded to via a Wiggio message board thread to ensure transparency and equal access to the answers. Wiggio registration is free and registration instructions can be found here: The thread will be updated as questions come in, so please check back frequently. We will solicit and respond to all questions received on or before the end of business on Friday, July 7, 2017.

Click here to view the full RFP.

Add Your Review